Privacy Policy

At Made Grand, we respect your privacy and aim to handle personal information clearly, carefully and responsibly.

This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have.

Made Grand is based in Bath, UK. You can contact us at contact@madegrand.co.uk or 01225 699590.

Who we are

Made Grand provides web design, development, digital product and consultancy services for small businesses, start-ups, creatives and specialist professionals.

For the purposes of UK data protection law, Made Grand is the data controller for the personal information we collect through this website.

Information we collect

We may collect personal information when you:

• contact us through the website
• email us directly
• book a call or make an enquiry
• sign up to receive updates from Made Grand
• use the website while analytics cookies are enabled

This may include:

• your name
• your email address
• your phone number, if provided
• your business or organisation name, if provided
• your message or enquiry details
• information about how you use the website, where analytics cookies have been accepted

We do not intentionally collect sensitive personal information through this website.

How we use your information

We use personal information to:

• respond to enquiries
• provide information about our services
• manage client and prospective client relationships
• send updates where you have chosen to receive them
• understand how visitors use the website
• improve the website, content and user experience
• keep appropriate business records

We do not sell your personal information.

Lawful basis for using your information

We rely on different lawful bases depending on how your information is used.

For enquiries and client communication, we usually rely on legitimate interests or steps taken before entering into a contract.

For email updates and newsletters, we rely on consent where required. You can unsubscribe at any time.

For optional analytics cookies, we rely on consent. Google Analytics will only run where analytics cookies have been accepted.

Where we need to keep records for legal, accounting or business administration purposes, we may rely on legal obligation or legitimate interests.

Email updates

If you sign up to receive updates from Made Grand, we will use your email address to send relevant news, articles, resources or service updates.

You can unsubscribe at any time using the link in our emails or by contacting us directly.

We may use an email marketing provider to manage email subscriptions and send messages. They only process your information on our behalf.

Website analytics

We use Google Analytics 4 to understand how people use this website.

Google Analytics may collect information such as:

• pages visited
• time spent on the site
• device and browser information
• approximate location
• referral source
• general interaction data

We use this information to improve the website and understand which content is useful.

Google Analytics is not used on this site for advertising, remarketing or personalised ads.

Analytics cookies are optional. They will only be set if you accept analytics cookies through the cookie banner.

Cookies

Cookies are small files stored on your device by a website.

This website may use:

• necessary cookies, which help the website work properly or remember your cookie choices
• analytics cookies, which help us understand website usage through Google Analytics

Necessary cookies are always active because they are required for the website to function or remember your cookie choices.

Analytics cookies are optional. You can accept or reject them using the cookie banner.

You can change your cookie choice at any time using the Cookie settings link in the website footer.

You can also control or delete cookies through your browser settings.

Sharing your information

We may share personal information with trusted service providers where needed to operate the website and communicate with you.

This may include:

• website hosting providers
• email service providers
• analytics providers
• professional advisers, where necessary

These providers may only use your information to provide services to us.

We may also share information if required by law or to protect our legal rights.

International transfers

Some service providers may process data outside the UK.

Where this happens, we aim to use providers that apply appropriate safeguards for international data transfers.

How long we keep your information

We keep personal information only for as long as necessary.

As a guide:

• enquiry information is kept for as long as needed to respond and manage follow-up
• client and project records may be kept for business, accounting and legal purposes
• email subscription data is kept until you unsubscribe or ask us to delete it
• analytics data is retained according to the settings in Google Analytics

We review the information we hold and delete it when it is no longer needed.

Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

• access the personal information we hold about you
• correct inaccurate information
• ask us to delete your information
• ask us to restrict how we use your information
• object to certain uses of your information
• withdraw consent where processing is based on consent
• request a copy of your information in a portable format

To exercise your rights, contact contact@madegrand.co.uk.

We may need to confirm your identity before responding to some requests.

Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

Links to other websites

This website may link to other websites.

We are not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing personal information.

Changes to this policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page.